Just Say No to No

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How to counter objections to using data analytics in management decisions

Articles, consultants and conferences repeatedly praise data as an antidote to misimpressions and a supplement to experience. Most general counsel agree and, in their own fashion, rely on the data their department generates. Why, however, do some law department managers oppose investments in metrics as aids to their decision-making? Law departments store troves of data about matters, costs, law firms, time allocations and more, yet sometimes it goes unused, unvalued or even unrecognized. 

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