Client-Centric Law Firm Leadership

Law firms are always looking for opportunities to win market share and differentiate themselves from the competition.  Most firms look first to internal initiatives that lie within their control – and their comfort zone.  A few firms see the enormous potential in a truly collaborative alignment of their interests with those of their clients. 

This 75-minute Altman Weil Webinar, Client-Centric Law Firm Leadership, discusses the leadership imperative to innovate client management, and will set forth new approaches to strengthen client development and retention strategies.  The program will include feedback from over 200 General Counsel in a new industry survey.    

Topics include:
  • Client trends: Pricing pressure, decreasing demand, greater use of technology
  • What clients really want:  It’s not just about the money
  • Are any of your key clients in play?  Would you be the last to know?
  • Taking the lead on collaboration:  Aligning with your client’s goals
  • Setting lawyer standards for client relationship management
  • Practical approaches to client teams, industry teams and feedback programs
  • Making client-driven service a competitive strategy

Who should attend:

  • Managing Partners and Firm Chairs
  • Executive Committee members
  • Practice Group and Industry Team leaders
  • All senior administrators
  • Marketing, Business Developemnt and Client Relationship professionals 
  • Any lawyer who manages client relationships

Program Presenters:

Thomas S. Clay, Principal, Altman Weil, Inc.
Daniel J. DiLucchio, Principal, Altman Weil, Inc.

Tom Clay is a trusted advisor to law firms throughout the US and Canada and is one of the industry’s leading law firm strategists. Dan DiLucchio is an advisor and coach to law department and law firm leaders and has a deep understanding of the dynamics of the inside-outside relationship.

ORDER THE CD NOW: Email or call 610-886-2008

A complete flash recording of the audio and video portions of the webinar on CD is available for those who missed the program. 

$295 plus shipping and handling for each CD recording.

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