Are law firms starting to get it when it comes to managing client relationships? Yes, according to the 2006 Chief Legal Officer Survey. The annual survey conducted by Altman Weil, Inc. and LexisNexis Martindale-Hubbell reports a dramatic decrease in Chief Legal Officer (CLO) dissatisfaction with their outside counsel.
“In seven years of conducting the survey, this is the first time we’ve seen a big change in perspective on the inside-outside relationship,” remarked Altman Weil principal Daniel J. DiLucchio. “Chief Legal Officers are less likely to fire outside counsel, and when they do, it’s more likely to be for substantive performance issues rather than relationship problems.”
“For over a decade, law firms have been talking about relationship issues, developing key client programs and investing in various client service initiatives, and it looks like it’s finally starting to pay off.”