Client Surveys: Be an Informed Consumer
At long last, many law firms have embraced the client survey as one of the most effective tools for ensuring client satisfaction and improving firm marketing efforts. Deciding to conduct a client survey is the first step (and may be a challenge in itself). The crucial decision, however, is which of the many available client survey providers to choose.
Not all client survey providers are created equal. There are several critical things to look for when making a selection.
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